How Can We Help You?

Popular questions
How do I open a customer account on Drivars? What details are required for account approval? How do I book one-way, round-trip, or permanent driver service? How do payments work on Drivars? What is Driver Hub and how can customers use it? How can I join Drivars as a driver?
Customer Account and Onboarding

Account opening, login setup, and first-time usage guidance for customers.

Ride Booking and Payments

Ride booking flow, pricing, offer codes, payment options, and ride changes.

Driver Account and Approvals

How drivers can join, complete profile verification, and get approved.

Driver Hub and Subscription

Using Driver Hub, understanding subscription plans, and support access.

OTP, PIN, Notifications and Security

OTP and PIN troubleshooting, notifications, and account safety tips.

Frequently Asked Questions

Go to Login/Register, enter your mobile number, verify with OTP, and complete your basic profile. Once profile details are saved, your account is active and ready for ride booking.
For customers, mobile verification and profile details are enough to start. For some high-value requests, support may ask for additional confirmation to prevent misuse and improve safety.
Select city, choose ride type, enter booking details, review fare estimate, and confirm the request. You can track updates from your dashboard, notifications section, and support chat.
Open booking form, select trip type, enter pickup and trip details, then submit. One-way and round-trip are instant booking flows, while permanent and business requirements are handled through inquiry and team confirmation.
Yes. Go to your bookings section and open the ride status page. If the ride is not started yet, you can request changes or cancellation as per policy and assignment status.
You can pay using available online modes and applicable flow options shown during checkout. Payment status and history are available in dashboard payments section for transparent tracking.
Use a valid code during booking. The system validates service type, usage limits, and eligibility before applying discount. If code is not accepted, check expiry, service scope, and first-ride conditions.
Wheel Life explains the complete service journey cycle: account setup, booking, ride execution, payment, support, and renewal actions like subscription. It helps customers and drivers understand each stage from start to completion.
Driver Hub is your central place to explore available driver profiles and services. Based on your plan, you can view driver details, connect, and raise support requests for onboarding or assignment help.
Subscription unlocks extended Driver Hub access and plan benefits for a fixed duration. You can compare plans in dashboard subscription section, activate a plan, and track validity from your account.
Go to Driver Register, submit required profile details, upload documents, and complete mobile verification. After review and approval, you can access driver dashboard and support tools.
Driver onboarding typically includes identity verification, valid license checks, profile review, and compliance checks. Activation is granted after successful verification by operations/admin team.
Approval time depends on document quality and verification queue. Most complete applications move faster. If delayed, use support chat with your registered mobile number for status updates.
Login to driver dashboard, manage profile, view assigned rides or business requests, update availability, and use support section for payout or booking assistance.
Driver earnings are tracked per booking and payout records are updated in driver dashboard money section. Final settlement depends on completed trip details and platform payout cycle.
Driver Hub helps drivers maintain professional profile visibility, respond to relevant opportunities, and coordinate with support for assignment or onboarding clarifications.
Open the subscription section in dashboard, review available plans, and proceed with activation. Plan limits, duration, and available features are shown before confirmation.
Check mobile network, verify registered number, and wait for resend timer. Request OTP again. If issue continues, contact support and share your registered number for verification.
Use PIN setup or reset option on login or dashboard security section. Complete OTP verification first, then create a secure PIN that is not easy to guess.
Notifications alert you about booking updates, approvals, payment events, and support messages. You can check recent activity in dashboard notifications section.
Yes. Keep critical alerts like OTP, booking status, and payment confirmations enabled. For non-critical alerts, adjust device settings and app permissions as needed.
Use Support Chat or Submit Ticket from Help Center and dashboard. Share booking ID or registered mobile number so the team can resolve account, payment, or ride issues quickly.

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